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Frequently asked questions - Page one

Updating My Account

How do I change the name on my account?
Is it my responsibility to inform you of address and telephone changes?
What if the borrower or the co-borrower of the loan is deceased?

AutoDraft (Automatic Direct Draft)

How does AutoDraft (Automatic Direct Draft) work?
What are the benefits of signing up for the AutoDraft program?
When will payments be drafted from my account?
How do I sign up for the AutoDraft?
How long does it take to set up my account on the AutoDraft program?
How long does it take to change my AutoDraft set-up?

Updating My Account
How do I change the name on my account?
You should mail a written request along with legal documentation to Campus Partners, P.O. Box 2901,Winston-Salem, NC 27102-2901. A copy of your marriage license, divorce/separation decree, court order, social security card or naturalization card are considered legal documentation.

Is it my responsibility to inform you of address and telephone changes?
Yes, although your school may have updated your address and telephone number, it is your responsibility to contact Campus Partners to update your address and telephone number on our system. You may update your address and telephone number on our Web site. Once you have logged into the secure site, click the "Update My Profile" button, and you will be directed to your demographic information.

What if the borrower or the co-borrower of the loan is deceased?
If the borrower or the co-borrower is deceased, a call should be placed to (800) 334-8609 to speak with a Borrower Service Representative. Federal regulations require proof of death by an original or certified copy of the death certificate. If a certified copy of the death certificate is unavailable, please contact our office.

AutoDraft (Automatic Direct Draft)
How does AutoDraft (Automatic Direct Draft) work?
Our AutoDraft option automatically drafts your monthly or quarterly student loan payment from your checking or savings account on the date you specify. AutoDraft is available to borrowers with all loan types and is processed electronically through the Federal Reserve National Clearinghouse.

What are the benefits of signing up for the AutoDraft program?
AutoDraft can save you time and money. Using AutoDraft eliminates the need to purchase stamps, mail your payments, or take time out of your busy day to call and make payments over the telephone. AutoDraft is an efficient way to make your student loan payment, and as long as you maintain sufficient funds in your account, you do not have to worry about late fees. AutoDraft transactions will appear each month as a debit on your bank statement.

When will payments be drafted from my account?
You choose the day of the month (from the 1st to the 28th) that your payment will be debited. You also can choose the debit amount and the frequency (monthly or quarterly) that you want the debit to occur. NOTE: You cannot request a payment amount that is lower than the specified minimum amounts for your loan.

How do I sign up for AutoDraft?
Signing up for AutoDraft is easy. You can enroll online by going to the login screen, and then selecting AutoDraft from the left-hand navigational bar. You also can sign up for AutoDraft by calling (800) 334-8609 to enroll on the phone or to request an AutoDraft application through our Interactive Voice Response system. You can also download an Autodraft Application from our Web site and mail it in.

How long does it take to set up my account on the AutoDraft program?
It normally takes 15 days to set up AutoDraft. Please continue to make payments until you receive written notification from us stating that the account has been successfully set up on AutoDraft.

How long does it take to change my AutoDraft set-up?
Any Changes to your current AutoDraft set-up will require a minimum of three business days prior to the draft date.

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