Credit Bureau Reporting
When is my student loan reported
to a credit bureau?
Will I be notified before past due information
Which credit bureaus does Campus Partners
report loans to?
How do I dispute an entry from Campus Partners
to my credit bureau file?
How long will it take Campus Partners to update
the credit file if incorrect information is reported?
When is my student
loan reported to a credit bureau?
According to federal regulations, the reporting requirements
are as follows:
- Federal Perkins/NDSL: loans with a note
date of 07/23/1992 or after must be reported at the time
- Health Professions Student Loans (HPSL)
and Nursing Student Loan (NSL): Schools have the option of
reporting loans at the time of disbursement or at 120 days past due.
- Institutional loans:Campus Partners
reports the status of your loan to the credit bureau at
the end of each month.
Will I be notified
before past due information is reported?
Campus Partners sends past due letters to you, reminding
you to make a payment and informing you that the loan can
be reported negatively to the credit bureau. Your lender may also choose to notify you if your loan has
been reported to the credit bureau. This contact is sent in
addition to the past due letters we send.
Which credit bureaus
does Campus Partners report loans to?
Campus Partners reports to the three major credit bureaus:
Trans Union Corporation
5600 77 Center Drive, Suite 350
Charlotte, NC 28217
PO Box 74023
Atlanta, GA 30374-0243
295 Jimmy Doolittle Road
Salt Lake City, UT 84116
The above addresses are of corporate offices
and are not the same as your local credit bureau. If you wish
to file a dispute or have a complaint, you will need to contact
your local credit bureau (look in your local phone book).
How do I dispute an
entry from Campus Partners to my credit bureau file?
There are a few different ways you can dispute entries to
your credit file. You can contact Campus Partners by phone
at (800) 334-8609 or
PO Box 2901
Winston-Salem, NC 27102-2901
You can also dispute entries to your credit
file through your local credit bureau. Filing the dispute
with the credit bureau is the most beneficial method for you
because the dispute becomes a permanent entry to the credit
Can Campus Partners
remove negative entries from my credit bureau file?
Campus Partners cannot remove information from a borrower’s
credit file unless it was reported in error. Below are some
examples of errors for which Campus Partners would send an update to change
your credit file.
Reported incorrectly within the loan’s
original grace period
Misapplied payment(s), forms(s), and other adjustments
Bank errors, such as payment encoding error
Campus Partners processed instructions from lending
Below are situations in which Campus Partners would not send an update to change your credit file.
You sent in your request for deferment, forbearance
or cancellation late.
You made a late payment(s).
You claim not to have received a bill.
Your check was returned for non-payment (e.g. NSF check).
You neglected to submit payment before receiving confirmation
that your form was processed.
How long will it take Campus Partners
to update the credit file if negative information is
reported to the credit bureau in error?
Campus Partners can send the updated information
to the credit bureaus in as little as one day. However, it
normally takes 60 days for the change to show on
your credit report. We have no control over how long it takes
for credit bureaus to update their records.