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Frequently asked questions - Page seven

Payment Information


Where can I send my payments?
Can I make payments over the telephone?
Can I use my credit card to make payments over the telephone or on your Web site?
How long does it take for a telephone or online payment to draft from my account?
Is there a penalty for paying my loan(s) off early?
How can I obtain a payoff amount on my loan?
How does interest accrue on my account?

Where can I send my payments?
If you do not have your billing statement, please mail your payment to:

Campus Partners
PO Box 2901
Winston-Salem, NC 27102-2901
Be sure to write your account number on your check.

Can I make payments over the telephone?
We accept payments over the phone. There is a $15.00 fee for this service. The fee will be waived if you sign up for AutoDraft (Automatic Direct Draft). Please see FAQs about AutoDraft for more information.

Can I make a payment on mycampusloan.com?

We are happy to offer you the option of making a payment through our Web site. When you click on the "Pay my loan" link on our home page or on the left-hand navigational bar of this page, you will be prompted to supply your banking information and payment amount. After confirming this information and hitting the submit button, your payment is routed to us electronically. No checks to write, no stamps to buy, and no envelopes to mail!  Best of all, we waive the $15.00 processing fee we normally charge for pay-by-phone payments when you pay via the Web.

Although you must have a User ID and password to use this option, registration only takes a few minutes and you’re ready to go.

Can I use my credit card to make payments over the telephone or on your Web site?
Yes, Campus Partners accepts credit card payments.*

*Some schools or lenders do not allow payment by credit card. Your available options will be displayed in the Payment Method window.


How long does it take for a telephone or online payment to draft from my account?
Telephone or online payments will post to your loan(s) on the following business day, but will be dated as of your telephone or online payment date. The payment will not be reflected on mycampusloan.com immediately.

Online payments requested on weekends or holidays will be processed during the next business day, and will be posted the day after processing. The payment date will reflect the date of your online payment request.

Is there a penalty for paying my loan(s) off early?
There is no penalty for paying off your NDSL Perkins, Health Professional, or Nursing Student Loan(s) early. If you have an institutional loans, please refer to your promissory note, check with your lending institution, or contact Campus Partners to find out if there is a penalty for paying your loan off early.

How can I obtain a payoff amount on my loan?
The payoff amount printed on your billing statement is the payoff amount as of the date the statement was printed and is for informational use only. Because interest accrues on your account daily, you cannot use the payoff amount printed on your billing statement to pay off your loan(s). In order to obtain an accurate payoff amount, please use one of the following methods:

  • Call our Interactive Voice Response System (IVR) at (800) 334-8609 and enter your 16-digit account number. Then, follow the instructions to obtain your payoff amount.
  • Contact our office at (800) 334-8609 to speak with one of our Borrower Services Representatives and obtain a payoff amount.

How does interest accrue on my account?
Interest accrues daily using the Daily Simple Interest accrual formula.

One day of interest is calculated as follows:

Principal Balance X Interest Rate
365 (number of days in year)

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