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We know you have questions!                     

Please check our Frequently Asked Questions below. If you don’t find the answer you’re looking for, just call a representative at (800) 334-8609. International callers should dial (336) 607-2000, option 1.

You must have the latest version of Adobe Acrobat reader installed on your computer to successfully view and print our downloadable forms that may be referenced as links within our FAQs. Click on the Get Adobe Reader link to download a free copy of Adobe Acrobat Reader or visit the Adobe Web site at www.adobe.com.

FAQs - My Account
Updating my account Credit Bureau reporting E-Bill
AutoDraft (Automatic Direct Draft) Loan cancellations
Options during economic hardship Loan deferment
Account default Payment information
   
Cancellation Information
Perkins Loan program  
Nurse Faculty Loan program  
Institutional Loan program  
   
Deferment Information
Perkins Loan program  
HPSL, LDS and PCL programs  
NSL program  
Nurse Faculty Loan program  
Institutional Loan program  
   
General Information
Taxpayer information NSLDS Information
Loan Rehabilitation Instructions for Loan Cancellation Form
Ombudsman Service Instructions for Deferment Form
Credit Card Verification Number


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